What term describes the process of providing additional services to clients beyond what was initially scheduled?

The term that describes the process of providing additional services to clients beyond what was initially scheduled is commonly referred to as "Ticket Upgrading." This practice involves suggesting or encouraging clients to consider additional services that could enhance their experience or meet further needs during their appointment. For instance, if a client comes in for a haircut, offering a deep conditioning treatment or a scalp massage would be an example of upgrading their initial service.

This practice not only adds value to the client’s visit but also benefits the service provider by enhancing the overall revenue generated from that appointment. Understanding how to effectively perform ticket upgrades is crucial for boosting service sales while maintaining client satisfaction.

The other choices represent different concepts within the client service field. Appointment confirmation refers to verifying that clients will attend their scheduled services, service enhancement broadly refers to improving the quality of services, and client retention focuses on keeping clients coming back for future services. While these are all important aspects of running a salon or spa, they do not specifically capture the idea of extending a client’s visit with additional services as "Ticket Upgrading" does.